Retail product Return & Refund Policy

At GF Harvest, we want you to be satisfied with your purchase. This policy applies to retail purchases made through the GF Harvest website.

Returns

Because our products are food items, we accept returns only for unopened and unused products.

If you would like to request a return, please contact us at trust@glutenfreeoats.com within 5 business days of receiving your order. Please include your order number and the reason for the return.

If your return is approved, we will provide instructions for returning the product. Please do not send products back without contacting us first.

Unless the return is due to an error on our part or the product arrived damaged, the customer is responsible for return shipping costs.

Damaged, Incorrect, or Quality Issues

Please inspect your order when you receive it. If your order arrives damaged, you receive the wrong product, or you have a concern about the condition or quality of the product, please contact us at trust@glutenfreeoats.com within 5 business days of delivery.

Please provide your order number and photos of the product and packaging when applicable. We will review the issue and work with you to find an appropriate solution, which may include a replacement or refund.

Non-Returnable Products

Because our products are food items, opened or used products cannot be returned.

Gift cards are also non-refundable.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund. Your bank or credit card company may require additional time to post the refund to your account.

Questions

If you have any questions about returns, refunds, or an issue with your order, please contact us at:

trust@glutenfreeoats.com